Sheraton Centre Toronto is a major downtown hotel and conference centre, hosting hundreds of events every year in its 60+ ballrooms and meeting spaces. The facility’s seven levels are a challenge to navigate, and the previous wayfinding system consisted of multiple generations of outdated signs.
Starwood Hotels and Resorts asked Forge to bring order and clarity to the user experience. Realizing that a traditional approach would overload guests with too much information and would require them to memorize a long string of directions, we leveraged technology to streamline the process. By installing an innovative digital wayfinding system that features up-to-the-minute event data, guests can intuitively navigate and quickly reach their destination.
Our in-house technologists custom built digital signage software to integrate with Starwood’s existing event management system, creating in a low-maintenance solution that automatically updates with the latest data.
The result is a fully integrated wayfinding ecosystem that includes digital directories, directional signs and meeting room signs that effortlessly stay in sync with one another. By focusing on creating a simple user experience, the new wayfinding system relieves guests’ stress, creates an inviting environment and enhances Sheraton’s reputation for unmatched hospitality.
多伦多中心是一个主要的市中心喜来登酒店和会议中心,每年都举办了数以百计的活动在其60 +宴会厅和会议空间。设施的七水平是一个挑战来导航,和以前的wayfinding系统是由多个代过时的迹象。
喜达屋酒店和度假村要求建立带来秩序和清晰的用户体验。意识到传统的方法将过载客人太多的信息和要求他们记住一长串的方向,我们利用技术来简化这个过程。通过安装一个创新数字wayfinding系统功能最新的事件数据,客人可以直观的导航和快速到达目的地。
我们的内部技术人员自定义构建数字标识软件集成与喜达屋现有的事件管理系统,建立在一个低的解决方案,自动更新最新的数据。
结果是一个完全集成wayfinding生态系统,包括数字目录,定向标志和会议室的迹象表明,毫不费力地保持同步。通过专注于创建一个简单的用户体验,新的wayfinding系统缓解客人的压力,创造了一个邀请环境和增强了喜来登的名声无与伦比的款待。